Medical Technical Support Engineer

Medical Technical Support Engineer/Engineering Technician

A medical technology company based in San Diego County is looking to hire an Engineer that speaks both English and Korean languages proficiently. This individual will work with a small engineering service team based at their San Diego R&D site to support installation, troubleshooting, repair, and maintenance of their neurosurgical robotic system and other related medical device products.

Ideally this individual would have prior industry experience with mechanical/hardware development and technical service of medical equipment or complex systems; however, the hiring team is open to considering recent engineering graduates as well. This is an excellent opportunity for anyone early in their career looking to gain engineering experience in the medical robotics industy. Unfortunately, this company cannot provide visa sponsorship or support OPT or H-1B transfers at this time.

Responsibilities:

• Coordinate and execute system delivery and installation activities.
• Perform a wide range of technical service tasks, including planned maintenance, repair, system recalls, and software updates, both onsite and at the Service Center.
• Conduct advanced troubleshooting and repair of products returned to the Service Center.
• Coordinate and perform equipment setup and demonstrations at exhibitions, trade shows, and customer demonstrations.
• Provide onsite technical support during surgical cases as required, in collaboration with Clinical Specialists.
• Oversee and maintain equipment, instruments, and parts inventory within the US Service Center, ensuring accuracy, availability, and proper functionality.
• Maintain regular communication and attend meetings with global teams across Korean time zones as needed.
• Demonstrate familiarity with operating room protocols and ensure compliance with HIPAA standards.

Role Requirements:

• Bilingual in Korean and English (professional fluency)
• Associate's or Bachelor’s degree in Mechanical engineering, Electrical Engineering, Biomedical Engineering, or a related field.
• 0-2 years of relevant experience in technical service, engineering, or field support is preferred.
• Experience in the medical device industry, capital equipment support, or technical service for complex systems is strongly preferred.
• Ability to apply technical knowledge to solve complex and unfamiliar problems.
• Strong communication, organizational, and customer relationship management skills.
• Ability to work effectively in a multicultural and cross functional setting.
• Willingness and ability to travel up to 35% of the time.
• Must be able to safely lift and move equipment weighing 40 pounds.